ABSTRACT
Over the years, e-learning has seen a boost with the advancement in technology. The very pertinent problem of Covid-19 led to the adoption of online education in India. This study aims to understand the online education in India in terms of benefits, challenges, and strategies using sentiment analysis and the positive and negative instances faced by Indian students and teachers during the pandemic time. Responses from students and teachers have been garnered during the pandemic Covid-19 as the primary source of data. The nature of the research conducted is exploratory and qualitative. Further, a comparative analysis has been undertaken using data visualization. Primary data has been collected using questionnaire and interview methods while secondary data through Twitter. The data pertains to the sentiments of undergraduate and management graduate college students and teachers from February 2020 to January 2022. The secondary data corpus collected from Twitter (5000 tweets) was scraped using Application Program Interfaces (APIs) for further analysis. The Findings suggest that most of the opinions in the primary data collected have been negative while the secondary data analysis shows that polarity is more on neutral sentiments and subjectivity is more on positive sentiments. Relevant recommendations have been made on the conclusion drawn. © 2022 Bharati Vidyapeeth, New Delhi.
ABSTRACT
Purpose: Mobile payment (m-payment) has existed for over 25 years;however, there is no standard framework to guide scholars and practitioners in advancing m-payment research in the digital accelerated era. With this, this study aims to develop an m-payment framework and to analyse the evolution of m-payment research from 1997 to 2021. These were achieved by identifying the motor themes, basic and transversal themes, the emerging/declining themes and the highly developed but isolated themes. In addition, the publication trends of m-payment research were also identified. Design/methodology/approach: A total of 1,999 articles of m-payment were identified from the Scopus database and 8,125 keywords were grouped into 483 word groups for the co-word analysis. Thematic networks were generated based on density and centrality. Performance analysis was performed on the themes of the four quadrants in the strategic diagrams. The m-payment framework was then developed based on the evolution map and a practical guide was built from the framework. Findings: The m-payment framework consists of four dimensions, namely behaviour, technology, risk, and context. Some themes were declining while at the same time, m-payment remains strongly relevant and can stand the test of time. Several new themes have emerged in the 2013–2021 sub-periods. Research limitations/implications: This study is limited in that the study only investigates from the context of m-payment. Practical implications: This study has provided a research framework (i.e. the m-payment framework) with a practical guide for scholars and practitioners to refer to, thus enabling them to embark on future studies without any hassle. The m-payment framework was developed based on empirical data using science mapping analysis of 1,999 articles. Social implications: The proposed m-payment research framework contributes towards more understanding of m-payment ten, usage amongst consumers and thus will help to reduce the rate of COVID-19 infection because m-payment is a contactless payment. Hence, the study may help in creating a safer and healthier society amid the unprecedented pandemic. Originality/value: This study developed the m-payment framework based on empirical co-word analysis. A practical guide to extending the framework is also provided to guide the scholars and practitioners. Moreover, the evolution map for m-payment was created to understand the evolution of m-payment research. Practitioners may conduct market studies to unveil the factors that contribute to consumers' behaviours in m-payment in order to gain more understanding of the reasons behind their behaviours. © 2022, Emerald Publishing Limited.